London
In a statement to CBS News, the Chicago-based burger giant said, "We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved. We thank customers for their patience and apologize for any inconvenience this may have caused. Notably, the issue is not related to a cybersecurity event."
McDonald's in Japan posted on social media that "operations are temporarily out at many of our stores nationwide," calling it "a system failure" and apologizing for the inconvenience.
Some McDonald's restaurants were working as normal again after facing problems, with people ordering and getting their food at locations in Bangkok, Milan, and London.
Fannie Pramming, communications manager for McDonald's Denmark, said in a statement to The Associated Press that the chain's outlets there were open again.
During a busy evening at a Milan restaurant, the staff encountered a temporary system shutdown. With the help of a technician, they were able to resolve the issue and get the system back online.
According to Patrik Hjelte, the owner of multiple McDonald's restaurants in central Sweden near the Norwegian border, the problem stemmed from a global network connection that was experiencing issues. Hjelte reassured customers that they were working on restarting all systems and hoped to return to normal operations shortly.
